Can we work outside of Canada?
Yes, we can! All our technicians hold valid E1 U.S. Visas, allowing them to travel and work throughout the United States. In addition, they carry and maintain a CARNET manifest, enabling them to transport all necessary specialized tools and equipment across the border with ease.
How much notice is required before arriving on site?
We generally require a minimum of three weeks’ notice to schedule an on-site visit. However, we understand that urgent situations can arise. In special cases, we’re open to discussing shorter notice periods to accommodate your needs.
How do I schedule a Tech?
To book a technician anywhere in North America, simply contact us at service@dcindustries.ca. Our experienced team can commission and/or program any automation system featured on our Systems and Services page.
What are your rates?
For detailed information about our service rates and project-specific expense limits, please contact us at sales@dcindustries.ca. We’ll be happy to provide a customized quote based on your needs.
What automation systems are Technicians trained on?
Our technicians have a diverse range of skills, with expertise that varies by individual. For a full list of automation systems we support, please refer to our Systems and Services page. Once we understand your specific needs, we’ll assign a technician with the appropriate training and experience to ensure the best results.
What if a system needs to be commissioned that DCI doesn’t currently offer?
If a system outside of our current offerings needs to be programmed or commissioned, we will pursue the appropriate training and certification to ensure our technicians are fully equipped to support it. Our goal is to deliver expert service, even for unfamiliar or specialized systems.
We’re interested in having your Technicians learn our system.
We’re always eager to expand our knowledge and stay current with emerging automation technologies. If you’d like our technicians to be trained on your system, please contact us at info@dcindustries.ca to discuss details and schedule participation in your training seminar.
I would like a service contract with DC Industries.
We offer service and maintenance contracts for all systems listed on our Systems and Services page. To get started, please contact our service department at service@dcindustries.ca for a customized quote tailored to your building’s automation system.
Additionally, DC Industries provides service contracts for systems we have commissioned or completed a start-up for, ensuring ongoing support and optimal performance.